Common Issues
With great power comes great responsibility!
Last updated
With great power comes great responsibility!
Last updated
Excel Lab relies on a combination of complex technologies to provide you access to powerful calculators and analytics. The following are common installation issues that may occur and how you can solve them.
The required libraries (DLLs) were not successfully registered with the system during the installation process.
Follow the steps outlined for registering the library files.
Step 2: Register LibrariesThe required libraries (DLLs) were not successfully registered with the system during the installation process.
Follow the steps outlined for registering the library files.
Step 2: Register LibrariesThe environment path to the prerequisite component runtime is either incorrect or not initialized correctly. Typically, this can occur when trying to use Excel Lab immediately after installing the prerequisite runtime.
Reboot your machine. If the problem continues to persist, verify that your system path includes C:\Program Files\MATLAB\MATLAB Runtime\v99\runtime\win64
(1) Open the Windows command console and list your system path variable
(2) Verify that C:\Program Files\MATLAB\MATLAB Runtime\v99\runtime\win64 is included in the list
(3) Reboot your machine.
This error message appears when you are trying to run the registration batch file (_install.bat) from a different folder of its location.
Change your working folder in the command console to the location of _install.bat; only then run the batch file. Or you can use the following multi-command syntax in a single line
When adding the add-in in Microsoft Excel, if prompted to replace the file location, select NO.
Access denied appears in the command console when following Step 2: Register Libraries for setting up Excel Lab.
The setup step requires elevated administrative privileges when following the instructions. Please work with your IT professional to start the command console with administrative privileges to execute the installation steps.
